protel Integrations
Retain members and increase visitation
Sell, redeem and manage gift vouchers and pre-paid cards across your organization with ease – in-store or online.
Reservation Assistant
Gift vouchers and prepaid-cards
Inspire guests. Optimize resources. Reduce costs. Grow profits
Sell service, value or hotel gift certificates. The module will assist you every step of the way – from issuing a gift certificate to creating different layouts and redeeming them, be that in-store, at the hotel, or online.
Value Cards
Value cards, such as discount or gift cards, enable cashless payment for services and products and can be charged at any time.
Services Gift Certificates
Service gift certificates are given away for selected offers, such as spa treatments or massage sessions. Gift certificates can be personalized by your guests and ordered online or on site.
Hotel Gift Certificates
Hotel gift certificates enable your hotel guests to have the best possible time out – whether it’s a romantic weekend or a relaxing short holiday. You define the gift certificate conditions and your guests then personalize the imprint.
Value Gift Certificates
With our value gift certificates, gift certificate owners can choose which service they would like to use for the respective value from. Gift certificates can be provided with personal dedications, printed out comfortably at home or delivered.
Prepaid Cards
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Get fully connected
One POS platform for both guests & servers
xnPOS Go is part of the xnPOS Suite of products, designed to serve your
entire food & beverage hospitality technology needs.
Industry-leading POS for the following sectors
Integrated Resorts
Experience the power of xnPOS across your hotel enterprise, with unlimited scalability at its core. No limits to mode of operation, currency, core-configuration, consolidation of data and reporting.
Hotel Spa
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Golf resorts
xnPOS has you covered across all outlets of a resort, be that cafe, bar, poolside, in-room dining, spa, laundry and more.
Fitness Clubs
xnPOS performs excellently on campus and student accommodation settings, such as cafe, bistro, even contactless ordering to your room, dorm, or delivered to your desk. And all can be charged to the students lease thanks to the xms|RPM interface.
Trusted by
protel’s intuitive PMS helps hotels boost guest-experience. Less time on the keyboard means more.
protel’s intuitive PMS helps hotels boost guest-experience. Less time on the keyboard means more time for the guest. Seamless communication between departments.
Adam Smith
Food & Beverage Manager
Frequently Asked Questions
protel on-premise is a popular and world-renown windows-based hotel PMS that has been operating since 1994. In 1998 it released its first multi-property edition (MPE) solution for hotel chains. Today, protel on-premise is found in more than 10,500 hotels, hotel chains and short-stay accommodation providers across more than 90 countries.
As protel on-premise has been around for nearly 30 years, it has robust and mature modules and components such as sales module, conference & banqueting module, and add-on workflows and software development kits (SDK's) known as "C-kit" that enable customization and workflow changes to suit every hotels needs. protel on-premise superbly manages reservations, groups, guest management, front desk management, conference & banqueting, sales teams, housekeeping and maintenance teams, as well as guest-facing access and services.
With more than 1,500 best-of-breed integrations with 3rd party vendor solutions, protel on-premise is one of the world's leading hotel PMS.
protel on-premise is an 'on-premise' Windows-based hotel property management system, that can be deployed physically on-site at a hotel, or at our data centre, or at a customers own data centre. Whereas protel Cloud PMS is a cloud-based next-generation hotel property management system that is entirely hosted by us in our data centres, which is not installed or hosted at any customer location.
protel on-premise has been available in the marketplace since 1994, and is still in development with regular upgrade and new version releases. protel Cloud PMS was released in 2013, and has fortnightly upgrades to ensure all customers are using the latest version.
As the technologies between protel on-premise and protel Cloud PMS differ considerably, while there are similar modules, functions and integrations, the UI (user interface) and UX (user experience) differs, with protel Cloud PMS being more modern, more intuitive and easier to use for new users.
protel on-premise is an on-premise and short-stay accommodation based software solution designed for hotels, motels and resorts.
rezpage is a true cloud-based solution specifically designed for long-stay accommodation businesses such as (but not limited to) build-to-rent and leasing, student housing, workforce/staff accommodation, retirement living, and co-living communities.
protel on-premise has been a multi-property edition (MPE) PMS since 1998, making it one of the most advanced and functional hotel PMS for hotel chains, large or small. More than half of our customers using protel on-premise are taking advantage of its multi-property capabilities.
Of course we also offer protel on-premise as a single property edition (SPE).
protel on-premise is a full-suite hotel PMS which includes all facets of hotel operations (including front desk, reservations, groups management, housekeeping, maintenance), as well as optional sales management and conference & banqueting. These are available as either a Single Property Edition (SPE) or a Multi Property Edition (MPE) solution.
For more, visit page
"In addition to core and optional modules, protel on-premise extends usage for both staff mobility as well as guest-facing capability. As such, a number of add-ons are available, including (but not limited to) protel Housekeeping app (for housekeepers and maintenance staff), protel Messenger (email and SMS automation), protel Digital Registration app, protel Voyager (for guest-facing access to their own profile and reservations management).
For more, visit page
As a short-stay accommodation based software solution, protel on-premise is deployed across many businesses large and small. Motels, hotels, resorts, serviced apartments, boutique hotels, through to luxury resorts use protel on-premise. Whether a 10 room tented campsite, or a 25,000 room hotel chain, protel on-premise is scalable to suit any business size.
protel on-premise is an 'on-premise' Windows-based hotel property management system, that can be deployed on-site at a hotel, or at our data centre, or at a customers own data centre. Not to be mistaken for our cloud-PMS protel Cloud PMS which is our cloud-based next-generation hotel property management system that is hosted by us in our AWS data centres, not installed or hosted at any customer location.
As with all of our solutions, protel on-premise is supported by us 24x7 and backed by a Support Level Agreement that ensures great response times and upgrades to your system as they become available.
Contactless guest-service is essential with today's modern PMS. As such, we offer some pretty amazing technologies to simplify guest and booker access to protel on-premise.
These include protel Voyager, a web-facing solution for guests and bookers to access their reservation and profile, and interact with the hotel/PMS, self-service kiosks for check in/out, 3rd party guest-facing apps and web services, as well as the protel Digital Registration app, enabling contactless guest check-in.
protel on-premise makes available the protel Housekeeping app for housekeeping and maintenance teams via iOS and Android.
Additionally, the protel for iPad app is also available on iOS to enable remote access and management of protel on-premise wherever needed.
Finally, the protel dSignature app is available on iOS and Android to enable contactless remote check-in for guests which is controlled by hotel reception teams.
protel on-premise makes available open API's and a development marketplace to ensure easy addition of new integrations as and where needed. Protel PMS takes advantage of industry-standard HTNG and OTA API's. Most of the API's uses the next-generation protel.io Enterprise Service Bus (ESB) to leverage a common platform in which to connect not just our PMS, but many other systems as well.
Yes, we offer a migration path from protel on-premise as an on-premise solution, to protel Cloud PMS as our next-generation cloud-PMS. This can include migrating customer profiles (eg guest, agent, corporate), historical data, as well as future reservations on the books.
Yes, we offer a migration path from most PMS systems to protel on-premise. This can include migrating customer profiles (eg guest, agent, corporate), historical data, allotments and groups (where needed), as well as future reservations on the books.
Where you are unsure of how to extract the legacy system PMS data, consult with us and let us assess how to assist you with migrating your data to protel on-premise.
Depending on scope of the project, a small 50 room property can be up and running live with protel on-premise within 3 weeks. Of course this may extend depending on various factors including whether data migration from a legacy PMS is needed, how many add-ons and modules are deployed, and the number of integrations. These may all extend the deployment duration from order date to Go Live date.
Over 1,800 3rd party certified integrations are available with protel on-premise. As protel on-premise is installed in over 10,500 hotels worldwide, we offer a plethora of integrations ranging from (but not limited to) PABX, IPTV, POS, Spa, Wi-Fi, channel managers, central reservations, CRM systems, finance systems, guest-facing apps and kiosks, electronic door locks, revenue management systems, energy control and building management systems, and more.
For more, visit page
protel Cloud PMS is a popular and world-renown cloud-based hotel PMS that has been operating since 2013. Today, protel Cloud PMS is installed in more than 3,500 hotels, hotel chains and short-stay accommodation providers across more than 40 countries.
protel Cloud PMS superbly manages reservations, groups management, guest management, front desk management, optional conference & banqueting, housekeeping and maintenance teams, as well as guest-facing access and services.
With more than 1,500 best-of-breed integrations with 3rd party vendor solutions, protel Cloud PMS is one of the world's leading hotel PMS.
protel Cloud PMS is a cloud-based next-generation hotel property management system that is entirely hosted by us in our AWS data centres, not installed or hosted at any customers own location or data centre.
protel on-premise is an 'on-premise' Windows-based hotel property management system, that can be deployed on-site at a hotel, or at our data centre, or at a customers own data centre.
protel Cloud PMS was released in 2013, and has fortnightly upgrades to ensure all customers are using the latest version.
protel on-premise has been available in the marketplace since 1994, and is still in development with regular upgrade and new version releases.
As the technologies between protel on-premise and protel Cloud PMS differ considerably, while there are similar modules, functions and integrations, the UI (user interface) and UX (user experience) differs, with protel Cloud PMS being more modern, more intuitive and easier to use for new users.
protel Cloud PMS is a cloud-based short-stay accommodation software solution designed for hotels, motels and resorts.
rezpage is a cloud-based solution specifically designed for long-stay accommodation businesses such as (but not limited to) build-to-rent and leasing, student housing, workforce/staff accommodation, retirement living, and co-living communities.
protel Cloud PMS is available as a multi-property edition (MPE), making it one of the most advanced and functional hotel PMS for hotel chains, large or small. Numerous hotel groups are taking advantage of its multi-property capabilities.
Of course we also offer protel Cloud PMS as a single property edition (SPE).
protel Cloud PMS is a full-suite hotel PMS which includes all facets of hotel operations (including front desk, reservations, groups management, housekeeping, maintenance), as well as optional conference & banqueting. These are available as either a Single Property Edition (SPE) or a Multi Property Edition (MPE) solution.
For more, visit page
In addition to core and optional modules, protel Cloud PMS extends usage for both staff mobility as well as guest-facing capability. As such, a number of add-ons are available, including (but not limited to) protel Housekeeping app (for housekeepers and maintenance staff), protel Messenger (email and SMS automation), protel Digital Registration app, protel Voyager (for guest-facing access to their own profile and reservations management).
For more, visit page
As a short-stay accommodation based software solution, protel on-premise is deployed across many businesses large and small. Motels, hotels, resorts, serviced apartments, boutique hotels, through to luxury resorts use protel Cloud PMS. Whether a 10 room tented campsite, or a 3,000 room hotel chain, protel Cloud PMS is scalable to suit any business size.
protel Cloud PMS as a cloud-based next-generation hotel property management system is hosted by us in our AWS (Amazon Web Services) data centres. protel Cloud PMS data is managed in AWS Aurora RDS, each chain is stored in a separate DB. This design is perfect for unlimited scalability, as database services may be added as required. Data is encrypted at rest and if required a chain or brand may be configured in a dedicated Aurora instance with brand specific encryption.
Depending on scope of the project, a small 50 room property can be up and running live with protel Cloud PMS within 3 weeks. Of course this may extend depending on various factors including whether data migration from a legacy PMS is needed, how many add-ons and modules are deployed, and the number of integrations. These may all extend the deployment duration from order date to Go Live date.
As with all of our solutions, protel Cloud PMS is supported by us 24x7 and backed by a Support Level Agreement that ensures great response times and upgrades to your system as an always-on fortnightly sprint update, ensuring and always up to date system at all times.
Contactless guest-service is essential with today's modern PMS. As such, we offer some pretty amazing technologies to simplify guest and booker access to protel Cloud PMS.
These include protel Voyager, a web-facing solution for guests and bookers to access their reservation and profile, and interact with the hotel/PMS, self-service kiosks for check in/out, 3rd party guest-facing apps and web services, as well as the protel Digital Registration app, enabling contactless guest check-in.
protel Cloud PMS makes available the protel Housekeeping app for housekeeping and maintenance teams via iOS and Android.
Additionally, the protel for iPad app is also available on iOS to enable remote access and management of protel Cloud PMS wherever needed.
Finally, the protel dSignature app is available on iOS and Android to enable contactless remote check-in for guests which is controlled by hotel reception teams.
protel Cloud PMS makes available open API's and a development marketplace to ensure easy addition of new integrations as and where needed. Protel PMS takes advantage of industry-standard HTNG and OTA API's. Most of the API's uses the next-generation protel.io Enterprise Service Bus (ESB) to leverage a common platform in which to connect not just our PMS, but many other systems as well.
Yes, we offer a migration path from protel on-premise as an on-premise solution, to protel Cloud PMS as our next-generation cloud-PMS. This can include migrating customer profiles (eg guest, agent, corporate), historical data, as well as future reservations on the books.
Yes, we offer a migration path from most PMS systems to protel Cloud PMS. This can include migrating customer profiles (eg guest, agent, corporate), historical data, allotments and groups (where needed), as well as future reservations on the books.
Where you are unsure of how to extract the legacy system PMS data, consult with us and let us assess how to assist you with migrating your data to protel Cloud PMS.
Over 1,800 3rd party certified integrations are available with protel Cloud PMS. As protel Cloud PMS is installed in over 3,500 hotels worldwide, we offer a plethora of integrations ranging from (but not limited to) PABX, IPTV, POS, Spa, Wi-Fi, channel managers, central reservations, CRM systems, finance systems, guest-facing apps and kiosks, electronic door locks, revenue management systems, energy control and building management systems, and more.
For more, visit page
An Activity Management System (AMS) is a term commonly given to a solution which manages activities across the hotel & resort segment, such as (but not limited to) spa, wellness, fitness, golf, activity management, and others.
Reservation Assistant is the global leader in AMS systems for hotels & resorts, which is an all-encompassing solution to manage all activity bookings across a resort or hotel chain, be that spa & wellness, fitness, golf, activity bookings, dining reservations, and more, and enables guest-facing self-service (own device or kiosk), staff mobility, as well as extensive real-time integrations to property management systems.
Reservations, package management, classes and courses, tickets and access passes, membership management, dining reservations, POS, gift voucher and prepaid card management, stock & purchasing control, and much more are modules within Reservation Assistant that makes it the leading solution in its class.
Reservation Assistant can be deployed as an on-premise solution, or hosted at one of our data centres, or at a customer (HQ) data centre, with options to enable components to be hosted by us in our data centres (for instance the RA web booking engine or the RA sense staff mobility app).
Yes, public guests, hotel resident guests, past guests, and members alike, can book services online (such as reservations, packages, classes, courses, dining, cabana reservations).
Members, guests and groups can book individual treatments and reservations, golf tee times, packages, classes, courses, dining bookings, and cabana reservations, as well as purchase and manage membership contracts, buy and redeem gift vouchers and prepaid cards, buy tickets and access passes, purchase retail and merchandise, and more.
Hotels, resorts and clubs usually deploy Reservation Assistant where a spa or wellness centre is being managed, or where golf clubs offer bookings and tee-times, as well as fitness club services. Often, additional operations and activities are also managed in these businesses via Reservation Assistant, such as (but not limited to), equipment rental, water and other sports, transfers and transportation, salon, retail shops, and so on.
Besides hotels, resorts and clubs, other businesses using Reservation Assistant include aquatic centres, thermal spas, cruise ships, airport lounges and integrated clubs and resorts (offering some or all of these activities).
Reservation Assistant integrates with many systems to enable it to be part of a wider ecosystem within a hotel, resort or club. These range from (but not limited to) hotel property management systems (PMS), Customer Relationship Management Systems (CRM), integrated payment gateways (PG), access control devices (AC), 3rd party web booking engines (WBE), loyalty management systems (LMS), and where needed fiscalization solutions.
Reservation Assistant is a software solution and as such, does not need to run on any specific hardware. Where needed however, we can integrate various hardware to suit beach deployment needs, such as (but not limited to) thermal POS receipt printers, label printers, membership card printers, RFID card readers, magnetic swipe readers, barcode scanners, Webcams, cash drawers, waiter lock and e-keys, POS customer display units, signature capture pads, and ticket / access pass printers. if requiring to offer a kiosk to enable guest/member facing access, we can additionally offer floor-mounted or desk-mounted kiosks.
As with all of our solutions, Reservation Assistant is supported by us 24×7 and backed by a Support Level Agreement that ensures great response times and upgrades to your system as they become available.
Reservation Assistant is available as a multi-property edition (MPE), as well as single property edition (SPE), making it one of the most advanced AMS solutions available for hotel & resort chains. The MPE version allows for central customer profiles, central reporting, reciprocal membership access and rights, as well as group-wide gift voucher purchase and redemption.
The RA sense module, available as a web-browser front end access to Reservation Assistant, allows for staff to be mobile and roam-free of any desks at a hotel or resort, and engage with guests and members wherever they are.
We’re excited to hear from you.
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